If your flight is delayed, please contact us as soon as possible to inform us of the situation. We provide a grace period for such cases. If you do not notify us, an additional charge of £15 will apply to cover administrative costs.
In case you're running late or arriving early, please call us using the contact details provided in your confirmation email. We will guide you with the appropriate steps to accommodate your situation.
After passing through customs, head to the designated shuttle stop to take a shuttle back to our parking compound, where you can collect your vehicle and continue your journey.
Drive to our parking facility near the airport, and then take one of our shuttles to your terminal. Upon your return, use the shuttle to get back to our compound, retrieve your car, and head home.
Your vehicle’s safety is a priority. We take necessary measures to protect your car during its stay. However, during busy periods, we may need to move your vehicle within the compound. Vehicles are parked at the owner's risk.
Yes, our compound is secure, designed specifically for your convenience. It is located just a 10-15 minute drive from Heathrow Airport, ensuring easy and quick access.
Our online payment systems are secure, and we protect your privacy and sensitive information. There are no hidden fees, and we do not retain personal information after the transaction is completed.
If you haven't received your confirmation email, please check your spam or junk folder. You can also visit the MY BOOKING page on our website to view, edit, or download your booking details
Once the gift car has been purchased we do not provide any refunds, you may use the gift card or discard it. folder.
If your question is not listed here, you can reach out to us directly by visiting our Contact Us page. Alternatively, you can contact us via phone at +44 208 050 3364 or email us at info@heathrowairportparkingservice.co.uk. We’re happy to assist you!
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